Terms & Conditions

Effective Date: 01/04/2026

Welcome to Madhav Smart Canteen (“we,” “our,” or “us”). These Terms & Conditions govern your use of our website https://madhavsmartcanteen.in/ and services.

By accessing or using our website, you agree to comply with these terms.

1. Use of Website

  • You agree to use this website only for lawful purposes.
  • You must not misuse the website or attempt to disrupt its functionality.
  • We reserve the right to refuse service to anyone at our discretion.

2. User Accounts

  • You may be required to create an account to place orders.
  • You are responsible for maintaining the confidentiality of your account details.
  • Any activity under your account is your responsibility.

3. Orders & Acceptance

  • All orders placed through the website are subject to acceptance.
  • We reserve the right to cancel or refuse any order due to:
    • Item unavailability
    • Incorrect pricing
    • Suspicious activity

4. Pricing & Payments

  • All prices are listed in INR (₹) and are subject to change without notice.
  • Payments must be made through available online payment methods.
  • We use secure third-party payment gateways such as Razorpay, PayU, or Cashfree.
  • We do not store your payment details.

5. Order Preparation & Service

  • Food is prepared fresh upon receiving the order.
  • Preparation time may vary depending on order volume.
  • Orders are served via:
    • Pickup from canteen
    • Delivery (if applicable)

6. Cancellation & Refunds

  • Orders once prepared cannot be canceled.
  • Refunds (if applicable) are processed according to our Refund Policy.
  • Any issues must be reported within a reasonable time after receiving the order.

7. Delivery & Pickup

  • Delivery and pickup are subject to availability and service hours.
  • Customers are responsible for collecting orders on time (for pickup).
  • We are not responsible for delays caused by external factors.

8. User Conduct

You agree not to:

  • Provide false information
  • Use the website for fraudulent purposes
  • Attempt to harm the platform or other users

9. Intellectual Property

  • All content on this website (text, images, logos) is owned by Madhav Smart Canteen.
  • Unauthorized use or reproduction is prohibited.

10. Limitation of Liability

  • We are not liable for any indirect or incidental damages arising from use of our services.
  • Our liability is limited to the amount paid for the order.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

14. Contact Information

For any questions regarding these Terms:

  • 📧 Email: Vishalguptanbd1985@gmail.com
  • 📞 Phone: 9149228160
  • 📍 Address: [your address]
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