Welcome to Madhav Smart Canteen. This Shipping & Delivery Policy outlines how orders are processed, delivered, or made available for pickup when you use our website https://madhavsmartcanteen.in/.
1. Order Processing
- All orders are processed immediately after successful payment confirmation.
- Orders are prepared fresh at the time of request.
- Preparation time may vary depending on the item and order volume.
2. Delivery Options
We provide the following options:
a) Pickup (Primary Mode)
- Customers can place orders online and collect them from the canteen.
- Pickup timing will be shown during checkout or communicated after order confirmation.
b) Local Delivery (If Applicable)
- Delivery is available within a limited area (e.g., campus or nearby location).
- Delivery availability depends on location and order volume.
3. Delivery Time
- Typical delivery/pickup time: 15–45 minutes
- During peak hours, delays may occur.
- Customers will be informed in case of significant delays.
4. Delivery Charges
- Delivery charges (if applicable) will be displayed at checkout.
- Pickup orders usually have no additional charges.
5. Order Tracking
- Customers may receive updates via SMS, call, or website notifications (if enabled).
6. Failed Delivery / Pickup
- If the customer is unavailable at the time of delivery, the order may be canceled.
- For pickup orders, customers must collect within a reasonable time.
- Food items are perishable and may not be reusable after long delays.
7. Service Availability
- Orders are accepted only during canteen operating hours.
- We reserve the right to refuse or cancel orders outside service areas or hours.
8. Order Issues
If you face any issues with delivery or pickup, please contact us immediately:
- 📧 Email: Vishalguptanbd1985@gmail.com
- 📞 Phone: 9149228160
9. Changes to This Policy
We may update this policy at any time. Changes will be posted on this page.